App

The vida app is available for download from either the Apple App Store, the Google Play Store or Huawei App Gallery.

Once you have downloaded the app, follow the registration process. Add your credit card to make paying & earning even easier.

As a first time user, you will be prompted with a message “You don’t have a card linked. Would you like to link one now”? Select OK/ Okay. Hold the front of the card displaying your card number and expiry date in front of your phone to scan. If scanning doesn’t work you can manually enter your card details. Once all details have been added confirm and save by entering your 4 digit PIN.

On the main navigation, click on “MORE”, then select “SETTINGS”, then “UPDATE PIN” & followed by “FORGOT PIN” to proceed to change your pin. For your safety, you will be asked to re-link your credit card details and following this verify with a new PIN and enter an OTP number.

This is the last 3 digits on the back of your card.

On the home screen, select “ORDER AHEAD”. Then choose the store you want to collect from. Follow the on screen ordering process and proceed to checkout to confirm your order and collection time.

The closest stores to you will appear in order of nearest to furthest.

Once the store has accepted your order, it will show “ORDER CONFIRMED” on screen.

You can see your current and past orders on the “ORDER HISTORY” page, which you can find on the main navigation.

Not yet. We’ll let you know when this is up & running.

You can either load your credit card to pay & earn simultaneously, or you can pay using your card or cash in-store and just earn loyalty using the app. You can also use your accumulated loyalty to pay.

All order ahead orders need to be placed using a linked credit card.

Kindly email Appsupport@caffe.co.za. Our customer support team will contact you shortly thereafter. If you would like a refund, they will assist you and the normal bank refund process & timeline applies.

Vouchers are setup to auto-redeem, so as long as you have a participating product or offer in your order, your voucher will be used, even if you didn’t know you had one.

On the main navigation, select “#VIDALOVE”. Choose the amount you want to send by tapping the plus or minus buttons and then pick the friend you want to send to. If you friend doesn’t have the vida app, they’ll receive the voucher in SMS.

Your loyalty balance can be seen on your the home screen once you have logged in.

No there are no extra charges, it is the same as if you paid in store using your credit card, except you get 5% back on all transactions.

We no longer use the maxi clubcard and have migrated over to earning loyalty via the vida app through cash and linked card purchases only.

OTP notification issues are usually caused by network connection issues. Please allow for a few minutes to send. If after 15-20 minutes you have still not received the OTP notification then please email your details and phone number to appsupport@caffe.co.za and one of our app support team will be able to assist.

Your card details are encrypted on your mobile device and stored on your phone, at no point are they saved on an external server. Thus you alone have access to your card details and if you forget your pin or your phone gets stolen you will need to add a new pin and re-link your credit card details.

You get 5% back on all transactions.

On the home screen, select “PAY & EARN” and then choose “LOYALTY”. You can use your accumulated loyalty to pay a portion of your total bill.

Please email appsupport@caffe.co.za or call 087 820 4128.